Our learning programmes inspire and equip leaders and teams to be more innovative, customer-centric, creative and experimental on an everyday basis, resulting in better processes, products, customer experiences and results.

Capability development and training programs

We make customer-centricity and innovation a way of working through methods that are simple, yet powerful. We only train what we are practitioners in. We offer tailored in-house programs and open public programs in:

  • Design Thinking
  • Customer-Centric Innovation
  • Customer Empathy and Insight
  • Customer Experience Design
  • Customer Journey Mapping
  • Creative Thinking and Idea Generation
  • Business Model Design
  • Lean Startup and Experimentation
  • Workshop Facilitation and Train the Trainer

Register your interest in our training courses

What people say about our training programs

“Nathan is a spectacular resource to organisations, both in terms of being an outstanding coach, and also in his overall positivity and energy in driving them forward.”
Jeremy Utley, Director of Executive Education Stanford d. School

“Nathan played the lead role in the development and delivery of CBA’s innovation capability program. His expertise across human centred design and experimentation is first rate but more importantly, is his ability to shape and embed application!”
Executive Manager, Design Thinking and Open Innovation, Commonwealth Bank

“The best training I’ve attended in a large organisation. Thanks!” Participant, Commonwealth Bank

“Identified a better way of working than our current approach to innovation. This is a more flexible, smoother and less-political approach, which unleashes innovation.” Participant, Commonwealth Bank

“10 out of 5. So well presented, so interactive, awesome learning environment created. Took my knowledge of innovation from 1% to wanting to be creative and innovative in every step I take!” National Coach, Australian Institute of Sport

Case Studies – Training

Australian Institute of Sport (AIS)

Innovation Training for Australian Institute of Sport (AIS)


Design Thinking for Human Resources


Insight Capability Development for Special Foresight Project Teams